Booking Terms & Conditions

All bookings are made subject your agreement with and acceptance of the following terms and conditions.

The Agreement

The rental agreement is between the person making the booking (the Guest) and the Owners. The Guest agrees that the contract with the Owner is made at the Owner’s premises under Scottish Law and that any proceedings between the parties shall be conducted locally to the Owner. The Guest who makes the booking is deemed to have agreed to these Terms and Conditions will be responsible for all persons included in their booking and should ensure that they are all aware of these Terms and Conditions. The Owner reserves the right to decline any booking or refuse to hand over a key to any person and require their removal from the property to any member of the Guest’s party who has not complied with these Terms & Conditions.

Guest’s Personal Information.

As part of the booking process we need to take the Guest’s Contact Details (Cell/mobile Phone, Email Address and Home Address). We use this for the purposes of managing the booking and send the Guest Booking confirmation and reminder messages about their stay. This information is NEVER passed onto outside bodies.

Accommodation Description

Accommodation details may vary over time to reflect changes and improvements to the property. Photographs and description of rooms and facilities on the website may be out of date, but will reflect the general level of accommodation offered. Property descriptions and all details both written and verbal are given in good faith and believed to be correct, but interpretation thereof can be subjective and as such their accuracy cannot be guaranteed.

Making A Booking

All Bookings will require pre-payment of 100% of the full amount to secure the accommodation. The booking contract is deemed to have been made once the Guest has made a payment and we have communicated our acceptance of this. The Guest must be over 18 years of age at the time of booking.

Cancellations

Cancellations can be requested via email to stay@achalochan.house. Any refunds will be subject a £50 fee to cover administration costs and bank fees already incurred by us in processing the booking.

Cancellation > 6 Weeks – 100% refundable less a £50 administration fee to cover charges incurred by us.
Cancellation < 6 Weeks – No Refund.

It is recommended and expected that the Guest will have a suitable holiday insurance policy which includes cover for cancellation prior to their stay.

Number of People Using Accommodation

The Guest must declare the total number of Guests in the booking party during the original booking process. Unless by prior written agreement with the Owner, there must not be more Guests than the capacity of the Accommodation as detailed on the booking form to occupy a property or stay overnight.

Arriving with more Guests than originally booked may result in the immediate cancellation of the booking without refund. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.

Arrivals and Departures

The properties are available for occupation from 4.00 pm on the first day of the booking and must be vacated by 10.00 am prompt on the last day. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.

Guest Behaviour

Care Of Children or Dependents

The supervision of children, babies and any adults requiring care remains the responsibility of the Guest at all times.

No Smoking

There is a No Smoking policy throughout the property and grounds. A cleaning fee of £200 per room will be made to cover extra cleaning if evidence of (or the smell of) smoking is discovered. We will seek to recover all loss of income from the departing Guest if the incoming Guest rejects the accommodation on the grounds of the smell of smoke.

No Pets

We know they’re cute, but not all of our Guests think so and as such we offer our accommodation as being Pet free so we do not allow any pets on the premises. A cleaning fee of £200 will be made to cover extra cleaning if evidence of pets is discovered. We will seek to recover all loss of income from the departing Guest if the next Guest rejects the accommodation on the grounds of the smell of pets or damage they’ve caused.

Nuisance and Noise

If you want a party House, please book elsewhere. We require Guests to be quiet by 11:30pm and at any time should not cause nuisance or annoyance to occupants of other accommodation at the property or to any nearby property by way of noise, behaviour or other activity.

If, in the opinion of the Owner, a Guest’s behaviour is unreasonable or causes, damage or nuisance to other parties, the contract will be treated as discharged and the Owner may repossess the property immediately (at any time of the day or night) and no refund shall be due.

Guest Departure Cleaning

The Guest is responsible for leaving the accommodation in a similar state to which they find it, in good order and in a clean condition. An additional cleaning charge will be levied for Cleaning above this. Guests should put all furniture etc. back to where it was at the beginning of the rental period. Guests should not leave any items at the property and, if left, the Owner has the right to charge for the return, removal or disposal of those items. There are rubbish and recycling bins available, please use them.

Damage, Loss & Theft

Guests agree to inform Owners of any damage or loss however caused during occupation. Guests should not remove any item from the property. The Owner may ask for reasonable replacement costs. 

Liability

The Owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather.

No responsibility is accepted for loss or damage of property, vehicles or vehicle contents belonging to the Guest or any member of the party during their occupancy. The maximum liability accepted by the Owner will be the total cost of the holiday as paid by the Guest. No other expenses such as travelling costs or alternative accommodation will be accepted.

Cancellation By Owners

The Owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (e.g. through fire, flood, or essential maintenance) for any reason whatsoever, subject to a full refund of all monies paid. The Owner shall not be under any further liability if such cancellation occurs. Guests are advised to obtain Holiday Insurance to cover such an eventuality.

Coronavirus

We will offer a full refund or postponement if Scottish Government travel regulations, at 10am on the start date of your booking, prevent your whole party from travelling to the property or the Owner is prevented from offering their property for rental. This offer, which is outside our normal Terms and Conditions, does not apply to illness or advice to self-isolate. Guests are advised to obtain Holiday Insurance to cover such an eventuality.

Wifi Connection

WiFi is free to our Guests, however the availability, connection speed and bandwidth of our WiFi is not guaranteed.

Complaints Procedure

If a Guest has a complaint it should be submitted to the Owner at the earliest opportunity during the rental period as Owners should be given an opportunity to make good the reason for the complaint. We want you to be happy! No complaints can be accepted after the Guests have Checked Out and left.

Owner’s Access to Accommodation

The Owners will normally keep out of your accommodation for the duration of your stay, but Guests must allow reasonable access to the property by the Owner for maintenance or inspection.

Force Majeure

The Owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by (but not limited to) war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, pandemics, epidemics, acts of any government or public authority, or any other event outside our control.

Waiver

The failure of the Owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.